Responsibilities include but are not limited to: 

• Provide knowledgeable answers to customer phone and email inquiries regarding products and brand 
• Able to communicate concisely our company policies to clients 
• Assist customers with after-sales services issues 
• Provides timely follow-up and resolution to customer issues via email / messages 
• Resolves issues according to policies 
• Quickly and efficiently escalates non-routine issues per defined escalations policies 
• Educates customers and inquirers on products, services and policies 
• Assists customers with procedures, general inquiries 
• Assist other departments are needed, such as Marketing, Quality Control and Shipping 
• Enter detailed information into the company CRM system for all issues handled Desired Qualifications 
• 1-3 years of Customer Service experience in an e-commerce industry preferred. 
• Flexible in a changing environment and accepting of new responsibilities 
• Ability to work well under pressure 
• Strong analytical skills 
• The ability to be resourceful and a creative problem solver 
• Bilingual is a plus 
• Excellent time management skills; high degree of organization and detail focus 
• Proactive personality and self- motivator 
• Demonstrates initiative with the ability to multi-task and detail oriented in a fast-paced environment 
• Strong computer skills in Microsoft Office and the ability to learn new applications quickly like Google Suite 
• Team player able to develop great relations with co-workers

For more information, contact 

Clayton Wainwright, clayton@dabossupplies.com

(240) 880-2485