Client Services Coordinator

12/7/2022

Client Services Coordinator

The client services coordinator is the primary support liaison for the customer service line staff. This person is responsible for resolving issues, working with clients and staff to overcome conflict, tracking our Managed Services projects, and to provide outstanding customer service. This is an excellent position for a recent college grad or anyone entering the job market with superior organizational skills.

The vision of RedZone is delivering on promises and customers for life.

The ideal candidate must excel at collaboration, team work, and being a self-starter. Independence, engaging customers, time management, follow-up and follow-through skills, written communication and attention to detail are necessary. The ability to manage tasks and time is a key requirement for this role. 

Responsibilities include but are not limited to:

Coordinating and tracking the Managed Services Provider (MSP) onboarding process

Assisting our clients by managing tasks and coordinating with our team

Assisting with client management

Administrative duties to include:

Note taking

Email

Follow up

Appointment scheduling

Task management

Using Excel to generate and send reports

Assist with client account management

Work within a technical team, knowledge sharing with internal staff as well as customers


Qualifications:

Willingness to take ownership of problems and follow through to completion

Outstanding interpersonal skills and ability to converse well with customers/clients

Self-motivated, resourceful, and able to work alone and as part of a team

Excellent verbal and written communication skills

Attention to detail

U.S. Citizen Required

Technical Skills: 

Basic understanding of Microsoft Office suite and desktop applications

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Job Type : Full-Time
Education Level : High School
Experience Level : Entry Level
Job Function : Customer Service, Administrative
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