Maryland Tech Council

Client Service Coordinator

5/4/2022

Join the industry leader! BOLAND provides clients with sustainable and energy efficient solutions for commercial, institutional and industrial buildings in the Washington, DC / Baltimore metropolitan area. We allow building occupants and owners to do what they do best -- focus on business, not buildings.

Did you know we have been named a "Best Place to Work" by 'Washington Business Journal' 13 times?

Service Coordinator: Coordination of internal and external client service requests. Administrative duties as described in responsibilities.

Essential Duties:

- Always provide excellent client service to all internal and external clients

- Answer telephones and email messages in friendly, professional manner

- Monitor phone lines and help the next call in the queue

- Receive and convey important information in a timely fashion

- Process, schedule and follow up on Quoted jobs from the time they are routed until they are sent to billing

- Process, schedule and follow up on maintenance contract inspections

- Process daily and weekly time for Field Technicians

- Ensure by the end of the day that each technician is informed of their schedule for the following day

- Utilize all functions within Wennsoft and Procore systems

- Monitor and respond to all email and voicemail messages received by Command Center and yourself in a timely fashion

- Assist outside Field Team Leaders, Field Technicians, updating contract obligations maintaining their schedules; supplying purchase orders for supplies/ parts ordered and process of time packets

- Other duties as assigned

Requirements:

- High School diploma or equivalent experience and education required

- 2 years of administrative and client service experience

- Dispatch experience is a plus

- Strong computer skills, proficient in MS Office including Word and Excel

- Punctual, multi-tasker, reliable, self-starter, organized, detail oriented

- Strong client service and time management skills, team player, works well with others, friendly

- Excellent communication and phone skills, motivated, takes initiative

- Works well under pressure and deadlines

- Able to be seated in office setting for long periods of time

We offer:

- Excellent pay and benefits

- Great and supportive work environment

- Professional training and growth

- Generous educational assistance program

- Recognition and outstanding co-workers!

If you are interested in joining the Boland team, please apply through the company website: www.boland.com/careers

We want to hear from you!


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Job Type : Full-Time
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